To design a complex product, understanding comes before designing. Before touching a single screen, I had to understand how a well worked, what counted as risk, why it counted and when it counted.
Mapping pain is not enough. You have to understand why each pain exists, otherwise you solve the wrong symptom. Or make what was already bad worse.
That is the level of technical fluency that separates a design that only looks good from a design that solves. On this project, most of the work was not arranging screens, it was building up enough technical context to know exactly what each pixel had to carry, and why.